Shipping
We offer progressive delivery rates, the cost of transportation depends from the location and the size of your order.
You can check the shipping cost in the cart area before the checkout.
When will my shipment be sent out?
A majority of orders will leave within 2-3 business days of placing the order and will be delivered straight to you shortly there after. Soon after an order has been placed, you will be receiving a tracking number for your shipment(s)
How is the packages shipped?
We deliver the packages through our network via common carriers. We prefer a daytime office/work address to ensure timely delivery.
Extreme Weather Shipping
In cases of extreme heat or extreme cold, we may hold packages until the weather permits to ensure our customers only receive wine in the best condition.
Ship Countries
Currently we ship only within European Union.
UK, USA & Russia/Belarus are under custom request
* Please note that we are not carry any responsibility for any customs issues.
Return & Exchanges
We are happy to assist you! If there are any issues with the package, please contact us within 7 days of purchase. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
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The product was purchased in the last 7 days
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The product isn’t used or damaged
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You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Shipping charges
- Shipping charges incurred in connection with the return of a product are non-refundable.
- You are responsible for paying the costs of shipping and for the risk of loss of or damage
- There is no refund in case that you didn’t receive your package by your mistake
Damaged items
If you received a damaged product, please notify us immediately for assistance.